Chatbot for a better understanding of the process of a bill

Chatbots and user support

Italy - Chamber of Deputies

Use case ID: 010

Author: IT Department, Chamber of Deputies of Italy

Date: 22 May 2024

Objective: 

Provide a chatbot so that users can submit queries regarding parliamentary proceedings concerning a specific bill. The chatbot answers in natural language and provides links to the references used to produce the answer.

Actors: 

  • Users of the chatbot (from the business units)
  • Chatbot

Prerequisites:

  • Existing database and content management system for bills
  • Existing database and content management system for amendments
  • Existing database and content management system for hearings
  • Existing database and content management system for votes
  • Existing database and content management system for verbatim reports
  • Existing database and content management system for parliamentary documentation

Scenario:

  1. The user initiates a chat session with the AI chatbot.
  2. The AI chatbot greets the user and asks how it can assist them.
  3. The user describes the issue or question.
  4. The AI chatbot analyses the user’s input and searches the knowledge base for relevant information.
  5. The AI chatbot provides a helpful response to the user’s query.
  6. If the AI chatbot is unable to fully resolve the issue, it apologises and asks the user to reformulate the question or ask a different one.

Expected results:

  • User satisfaction is improved through faster response times and 24/7 availability.
  • The human support workload is reduced.
  • User enquiries are handled more efficiently.

Potential challenges:

  • Ensuring the AI chatbot provides accurate and relevant responses
  • Handling questions that may not be covered in the knowledge base
  • Maintaining a natural and engaging conversation flow

Data requirements:

  • Database and content management system for bills
  • Database and content management system for amendments
  • Database and content management system for hearings
  • Database and content management system for votes
  • Database and content management system for verbatim reports
  • Database and content management system for parliamentary documentation

Integrations with other systems:

  • System used to manage bills
  • System used to manage amendments
  • System used to manage hearings
  • System used to manage votes
  • System used to manage verbatim reports
  • System used to manage parliamentary documentation

Success metrics:

  • Average response time
  • User satisfaction scores

 

The Use cases for AI in parliaments collection is published by the IPU’s Centre for Innovation in Parliament as part of the Parliamentary Data Science Hub’s project to create guidelines for AI governance in parliaments.

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International licence. It may be freely shared and reused with acknowledgement of the author and the IPU. 

A use case describes how a system should work. It is used to plan, develop and measure implementation. A use case is not the same as a case study, which is a descriptive text of an actual project’s implementation. Please note that this use case is provided “as is” and neither the IPU nor the author accepts any responsibility for its use.

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