Chatbot for simplifying the comprehension of Italian laws

Chatbots and user support

Italy - Chamber of Deputies

Use case ID: 011

Author: IT Department, Chamber of Deputies of Italy

Date: 22 May 2024

Objective: 

Provide a chatbot so that users can submit queries about sets of national laws in natural language.

Actors: 

  • Users of the chatbot

Prerequisites:

  • Existing database and content management system for national laws

Scenario:

  1. The user initiates a chat session with the AI chatbot.
  2. The AI chatbot greets the user and asks how it can assist them.
  3. The user describes the issue or question regarding national laws.
  4. The AI chatbot analyses the user’s input and searches the knowledge base for relevant information.
  5. The AI chatbot provides a helpful response to the user’s query.
  6. If the AI chatbot is unable to fully resolve the issue, it apologises and asks the user to reformulate the question or ask a different one.

Expected results:

  • User satisfaction is improved through faster response times and 24/7 availability.
  • The human support workload is reduced.
  • User enquiries are handled more efficiently.

Potential challenges:

  • Ensuring the AI chatbot provides accurate and relevant responses
  • Handling questions that may not be covered in the knowledge base
  • Maintaining a natural and engaging conversation flow

Data requirements:

  • Database and content management system for national laws

Integrations with other systems:

  • System used to manage national laws

Success metrics:

  • Average response time
  • User satisfaction scores
     

The Use cases for AI in parliaments collection is published by the IPU’s Centre for Innovation in Parliament as part of the Parliamentary Data Science Hub’s project to create guidelines for AI governance in parliaments.

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